Refund Policy

Cancellation

You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Additional non-returnable items:

• Any item that is returned more than 30 days after delivery

• Sale items (if applicable). Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

In order to complete your return, we need a receipt or proof of purchase. In some cases, only a partial refund is granted (if applicable). Any refund request for damaged items or missing parts that are not in their original condition will be rejected.

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at gearplayertoy@gmail.com.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you receive a damaged or defective product, you have 72 hours from the arrival of the product to contact us about the defective unit. You can reach out to us here at gearplayertoy@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping

To return your product, you should email us at gearplayertoy@gmail.com.

You will be responsible for paying for your shipping costs when returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.